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Privacy Policy

PODCOM IT LIMITED (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. This policy explains how we collect, use, and protect any information that you provide when using our services or visiting our website.

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1. Who We Are

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PODCOM IT LIMITED is a Private Limited Company registered in England and Wales (Company No. 16554772). We provide IT support, consultancy, cybersecurity, and technology solutions for UK businesses.

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2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information – name, company, email address, phone number

  • Technical Data – IP address, browser type, device information

  • Service Data – information required to deliver IT support and services

  • Payment Data – billing details and transaction history

  • Communications – emails, meeting notes, and support interactions

We do not collect sensitive personal data unless explicitly provided for a specific purpose (e.g. secure access configuration).

 

3. How We Use Your Information

We use your information to:

  • Provide and manage IT support services

  • Respond to enquiries or technical support requests

  • Process invoices, payments, and service contracts

  • Improve our website and service offering

  • Comply with legal or regulatory obligations

We do not sell or share your data with third parties for marketing purposes.

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4. Legal Basis for Processing

We process personal data on the following lawful grounds:

  • Contract – where processing is necessary to fulfil a contract

  • Consent – where you have explicitly opted in (e.g. newsletter)

  • Legitimate Interest – to operate and improve our business

  • Legal Obligation – to meet regulatory or financial requirements

 

5. Data Retention

We retain personal data only for as long as necessary:

  • Client records – typically retained for 7 years for accounting/legal compliance

  • Support data – retained for as long as the client relationship is active

  • Marketing consent – until withdrawn

You may request deletion of your data at any time, subject to legal obligations.

 

6. Cookies and Tracking

Our website may use cookies to improve your experience, track website traffic, and analyse visitor behaviour. You can control cookie settings through your browser preferences.

 

7. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. This includes encrypted storage, strong access controls, and regular security reviews.

 

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate or outdated data

  • Request deletion of your data

  • Object to processing or request restrictions

  • Withdraw consent where applicable

  • File a complaint with the Information Commissioner’s Office (ICO)

 

9. Contact Us

If you have questions or concerns about your data or this policy, please contact:

PODCOM IT LIMITED
Email: support@podcomit.co.uk
Registered Address: [Insert your registered address here]
Company Number: 16554772

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